Session 5. Measuring Client Drop-out

Session 5: Measuring Client Drop-Out

Objectives:

At the end of the session, participants should be able to:

  • Understand the reasons why client’s drop out from the bank’s microfinance program;
  • Know how to calculate client drop out rates;
  • Learn how to conduct exit interviews to clients dropping out of the program.
A. Session Guide
Microsoft Office Word 2003 or higher version
session guide
B. Presentations
Microsoft Office PowerPoint 2003 or higher version
presentation
C. Tools
Microsoft Office Word 2003 or higher version
tool
Microsoft Office Word 2003 or higher version
tool
Microsoft Office Word 2003 or higher version
tool
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