Operations Review Tools

Operations Review Tools

Objectives     

By the end of the module, participants are expected to be able to:

  • Use the tools for listening to clients including Exit Survey, Focus Group Discussions, and Guideline for interviewing clients who have left the bank.
  • Conduct an actual operations review.
  • Interpret and analyze the information gathered from officers, staff, and clients.
  • Write an Operations Review Report.
Tools:
Methodology
Microsoft Office Excel 2003 or higher version
reference
Microsoft Office Word 2003 or higher version
session guide
Microsoft Office Excel 2003 or higher version
reference
Microsoft Office Word 2003 or higher version
session guide
Microsoft Office Excel 2003 or higher version
reference
Microsoft Office Word 2003 or higher version
session guide
Microsoft Office Excel 2003 or higher version
reference
Microsoft Office Word 2003 or higher version
tools
Microsoft Office Word 2003 or higher version
session guide
Microsoft Office Excel 2003 or higher version
reference
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