Pre-Planning Tools

Strategic Planning:  Pre-Planning Tools

Module Content
Methodology
Microsoft Office Excel 2003 or higher version
tool
Microsoft Office Word 2003 or higher version Planning Tool #4: Guide: Focus Group Discussion with AO
tool
Planning Tool #5: Guide: Conducting Focused Group Discussions
tool
Microsoft Office Word 2003 or higher version Planning Tool #6: Customer Satisfaction Survey
tool
Microsoft Office Word 2003 or higher version Planning Tool #7: Client Exit Survey for Microfinance Loans
tool
Microsoft Office Excel 2003 or higher version
tool
Microsoft Office Word 2003 or higher version Planning Tool #9: Guide for Reviewing the Bank’s Vision-Mission
tool

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